OVERVIEW:
Behavioral Aid Solutions (BAS) is a Community Mental Health Center with two facilities — in Doral and Sunset-Kendall — serving Miami-Dade County and, via Telehealth, families across Florida. Our team of 70+ licensed professionals provides counseling and psychotherapy, family and couples therapy, infant/toddler and child/adolescent mental health services, psychological testing, psychosocial rehabilitation, and targeted case management. BAS is a contracted mental health provider for Miami-Dade County Public Schools (MDCPS) — selected from hundreds of applicants as one of just 14 agencies through a competitive RFP process — and is recognized by the Doral Chamber of Commerce (Platinum Certified) and ChamberSouth. BAS is licensed by the Florida Agency for Health Care Administration (AHCA) and is an actively enrolled Medicare and Medicaid provider.
We are seeking an organized, detail-oriented, and bilingual Admissions Coordinator to serve as the first point of contact for clients and families, and to provide essential administrative support across our clinical operations.
POSITION RESPONSIBILITIES:
- Serve as the first point of contact for clients and families, answering and managing incoming phone calls and directing inquiries appropriately.
- Verify client insurance eligibility and benefits.
- Enter and maintain accurate client information within the electronic health record (EHR) system.
- Collect copayments and process related front-desk transactions.
- Coordinate scheduling and communication with the Therapists/Clinical Team, Targeted Case Management (TCM) Department, Testing Department, and Billing Department.
- Coordinate with partners and vendors as needed.
- Maintain strict confidentiality of client information in compliance with HIPAA at all times.
QUALIFICATIONS:
Education
High school diploma or equivalent required. Associate's degree or relevant coursework in healthcare administration, medical office administration, or a related field preferred.
Experience
- Prior experience in medical or behavioral health office administration, front-desk/reception, insurance verification, or customer service preferred.
- Bilingual in English and Spanish (required).
Technical Skills
- Proficient in Microsoft Word.
- Proficient in Adobe Acrobat.
- Proficient in Google Workspace (Gmail, Google Meet, and Google Drive).
- Comfortable working within an electronic health record (EHR) system.
- Comfortable navigating insurance web-based portals, with strong general digital and web proficiency.
Additional Requirements
- Required to complete an AHCA Level II Background Screening, as mandated under Chapter 435, Florida Statutes.
- Strong organizational skills, attention to detail, and professional phone and in-person customer-service etiquette.
- Ability to coordinate effectively across multiple departments and with external partners and vendors.
REPORTS TO:
Lead Admissions Coordinator, Outreach Coordinator, or Outpatient Services Director, as assigned.
SCHEDULE:
This position works Monday through Thursday, 12:00 PM – 8:00 PM, and Friday, 11:00 AM – 7:00 PM. Coverage for two Saturdays per month, 10:00 AM – 3:00 PM, is also required.
COMPENSATION & POSITION TYPE:
This is a full-time, hourly, non-exempt W2 position in accordance with the Fair Labor Standards Act (FLSA). Compensation is competitive and based on experience.
WHY JOIN BEHAVIORAL AID SOLUTIONS:
- Consistent, Full-Time Schedule — a stable, full-time schedule (Monday–Thursday, 12:00 PM – 8:00 PM; Friday, 11:00 AM – 7:00 PM; two Saturdays per month, 10:00 AM – 3:00 PM) as part of an established, growing organization.
- Competitive Pay Based on Experience — compensation that reflects your background and skill set.
- Growth & Cross-Training Opportunities — gain hands-on exposure to Admissions, Clinical, Targeted Case Management (TCM), and Billing operations, with a clear path toward roles such as Lead Admissions Coordinator & Outreach Coordinator.
- Collaborative Team Environment — work closely with our Clinical, TCM, Testing, and Billing teams, and with our community partners and vendors.
- HR Guidance & Administrative Support — our HR team is available to support you with onboarding, benefits, and day-to-day administrative questions.
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ADDITIONAL EMPLOYMENT NOTICES:
Background Screening Requirement:
This position is subject to applicable Level 2 background screening requirements through the Florida Care Provider Background Screening Clearinghouse pursuant to Chapter 435, Florida Statutes. Information obtained through the Clearinghouse may be reviewed as part of the employment screening and eligibility process. Learn more about Florida's Care Provider Background Screening Clearinghouse and applicable screening requirements here: https://info.flclearinghouse.com
E-Verify Participation:
This employer participates in E-Verify. In accordance with federal requirements, employment eligibility will be confirmed through the Form I-9 process. If a mismatch occurs, the applicant will be notified and given the opportunity to resolve it before any employment action is taken. E-Verify may not be used to discriminate against any applicant or employee. Learn more at dhs.gov/e-verify
Confidentiality & HIPAA Compliance:
This position requires access to protected health information (PHI). All employees must comply with the HIPAA Privacy and Security Rules (45 C.F.R. Part 160 and Part 164) and BAS's internal confidentiality policies at all times.
Mandatory Reporter Notice:
Employees in this role are mandatory reporters of suspected child abuse, abandonment, or neglect under Chapter 39, Florida Statutes, and of suspected abuse, neglect, or exploitation of vulnerable adults under Chapter 415, Florida Statutes, and must comply with all applicable reporting obligations.
Equal Employment Opportunity:
Behavioral Aid Solutions is an Equal Opportunity Employer. BAS does not discriminate on the basis of race, color, religion, sex, national origin, age, disability, genetic information, marital status, or any other status protected under applicable federal law, the Florida Civil Rights Act (Chapter 760, F.S.), or local ordinance, in any aspect of recruitment, hiring, or employment.
Reasonable Accommodation:
BAS provides reasonable accommodations to qualified applicants and employees with disabilities in accordance with the Americans with Disabilities Act (ADA) and Chapter 760, Florida Statutes. To request an accommodation during the application or interview process, contact hr@behavioralaid.com.
At-Will Employment:
Employment with Behavioral Aid Solutions is at-will. Either BAS or the employee may terminate the employment relationship at any time, with or without cause or notice, consistent with Florida law.
HOW TO APPLY:
Click Apply Now below to submit your resume. Only candidates who meet the qualifications listed above will be contacted for next steps.